Shipping & Return Policy

 

 

Shipping:

 

At Simply Kids, we are committed to delivering your orders as efficiently and securely as possible. Here are the details of our shipping policy:

 

1. Order Processing: We strive to process your orders promptly. Once you place an order on our website, please allow up to 2 business days for order processing.

 

2. Delivery Time: The delivery time may vary depending on your location. Generally, orders are delivered within 7 to 10 business days from the date of order confirmation. However, please note that delivery times may be subject to change due to unforeseen circumstances or events beyond our control.

 

3. Shipping Charges: We offer free shipping on all orders within India.

 

4. Tracking Your Order: Once your order is shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.

 

5. Damaged or Lost Items: In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team within 15 days of placing your order. We will initiate an investigation and work to resolve the issue promptly.

 

Return Policy:

 

We want you to be completely satisfied with your purchase from Simply Kids. Here's our return policy:

 

1. Eligibility for Returns: Returns can only be accepted under the following circumstances:

   - Damaged Products: If you receive a product that is damaged during transit, please contact us within 15 days of placing your order. We will require you to provide a video showing the damaged packaging to initiate the return process.

   - Expired Products: If you receive products that have expired, please contact us within 15 days of placing your order. We will require you to provide a video showing the expiry date on the product packaging.

   - Spillage: In the event of a spillage during transit, please contact us within 15 days of placing your order. We will require you to provide a video showing the spillage and damaged packaging.

 

2. How to Initiate a Return: To initiate a return, please follow these steps:

   - Contact our customer support team within 15 days of placing your order and provide them with the necessary details.

   - Include a video showing the damaged or expired product and its packaging.

   - Our team will review your request and provide instructions on returning the product.

 

3. Refund or Replacement: Based on your preference and product availability, we will offer either a refund or a replacement for the damaged, expired, or spilled product.

 

4. Return Shipping: We will arrange for the return shipping of the product in cases of damage, expiration, or spillage. You will not be responsible for any return shipping costs.

 

5. Refund Processing: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

 

Please note that we are unable to accept returns for reasons other than those mentioned above. We recommend reviewing the product details, including ingredients and usage instructions, before making your purchase.

 

If you have any questions or concerns about our shipping and return policy, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we are here to assist you.

 

All the terms and conditions as mentioned herein above, shall be construed in accordance with the applicable laws of India and courts at KOLKATA only shall have the exclusive jurisdiction including execution of arbitration awards with respect to all the matters arising out of this Agreement.