Terms of service

Welcome to Simply Kids. These Terms of Service govern your access to and use of the website www.simplykids.in, including any purchases, browsing, communications, or other services offered through the website.

Simply Kids is a brand owned and operated by Omakase Enterprises LLP, a Limited Liability Partnership registered in India with LLPIN ACB-1440 and GSTIN 19AAIFO4924B1ZC. The registered office is located at Unit No. OU-114, 6th Floor, Primarc Chambers, 1839 Laskarhat, Tagore Park, E.M. Bypass, Kolkata - 700039, West Bengal, India.

By using this website, creating an account, or placing an order, you agree to be legally bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy.

1. Eligibility

You must be at least 18 years old to make a purchase on this website. If you are under 18 years of age, you may only use the website under the supervision of a parent or legal guardian.

By using this website, you confirm that you are legally capable of entering into a binding contract under the Indian Contract Act, 1872.

If you are using the website on behalf of a company, organisation, or business entity, you confirm that you have the authority to bind that entity to these Terms.

2. Account Registration and Security

You may be required to create an account in order to access certain features of the website.

You agree to provide accurate, current, and complete information during registration and to update your information whenever necessary.

You are responsible for maintaining the confidentiality of your account credentials, restricting access to your devices, and ensuring that your password remains secure.

Simply Kids shall not be responsible for any loss or damage arising from unauthorised use of your account.

We reserve the right to suspend, restrict, or terminate any account if we believe that inaccurate information has been provided or that these Terms have been violated.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, pricing, images, ingredient lists, stock availability, and other information displayed on the website are accurate.

However, we do not guarantee that all information is always complete, current, or error-free.

Actual product colours, textures, and packaging may vary slightly from the images shown on the website due to display settings, lighting, or packaging updates.

We reserve the right to discontinue products, limit quantities, refuse orders, or correct errors in pricing or product information at any time without prior notice.

4. Pricing and GST

All prices displayed on the website are in Indian Rupees and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise.

We reserve the right to change prices, offers, discounts, promotions, shipping charges, and COD fees at any time.

The price applicable to your order will be the price shown at the time of checkout and order confirmation.

5. Orders and Payment

By placing an order, you confirm that all information provided by you is accurate and complete.

Payments may be made through credit cards, debit cards, net banking, UPI, wallets, Cash on Delivery, and other payment methods available on the website.

Payment information is processed securely through third-party payment gateways. We do not store your full card number, CVV, PIN, or banking credentials on our servers.

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorised activity, pricing errors, payment issues, stock unavailability, or violation of these Terms.

6. Shipping, Cancellation, Returns, and Refunds

All orders are subject to our Shipping Policy and Return, Refund & Exchange Policy.

Please review these policies carefully before placing an order.

Once an order has been dispatched, it cannot be cancelled.

Delivered products are generally eligible only for replacement in cases of damage, leakage, defects, expired products, or incorrect items, subject to the conditions stated in our Return, Refund & Exchange Policy.

7. Acceptable Use of the Website

You agree not to misuse the website or engage in any activity that may interfere with its proper functioning.

You must not attempt to gain unauthorised access to the website, servers, databases, customer accounts, or networks.

You must not upload malicious software, viruses, spam, abusive content, unlawful material, or any content that infringes intellectual property rights or violates applicable laws.

You must not use the website for fraudulent transactions, fake orders, resale without permission, or activities that may damage the reputation of Simply Kids.

8. Intellectual Property Rights

All content available on the website, including logos, trademarks, product names, text, graphics, icons, videos, photographs, website design, software, and other materials, is owned by or licensed to Omakase Enterprises LLP.

You may use the website only for personal and non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, display, transmit, or commercially exploit any website content without prior written permission.

9. User Reviews and Content

If you submit reviews, ratings, photographs, testimonials, comments, or other content on the website or social media, you grant Simply Kids a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, publish, display, and promote such content for marketing and business purposes.

You remain responsible for ensuring that any content submitted by you is lawful, accurate, non-defamatory, and does not violate the rights of any third party.

We reserve the right to remove any user content at our discretion.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment gateways, social media pages, or services.

We do not control or endorse such third-party platforms and are not responsible for their content, privacy practices, availability, or security.

Your use of third-party services is subject to their own terms and policies.

11. Disclaimer of Warranties

The website, products, services, and all related content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from viruses.

To the fullest extent permitted by law, Simply Kids disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted under Indian law, Simply Kids, Omakase Enterprises LLP, its affiliates, employees, directors, officers, and partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website or purchase of products.

Our maximum liability for any claim relating to a product or order shall not exceed the amount actually paid by you for that product or order.

13. Indemnity

You agree to indemnify and hold harmless Simply Kids, Omakase Enterprises LLP, its affiliates, employees, directors, officers, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, breach of these Terms, violation of any law, or infringement of any third-party rights.

14. Force Majeure

Simply Kids shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control.

Such events may include natural disasters, floods, strikes, internet failures, government restrictions, pandemic-related disruptions, war, civil unrest, transport issues, or courier delays.

15. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any purchase shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

Before initiating formal legal proceedings, both parties agree to first attempt to resolve disputes amicably by contacting support@simplykids.in.

If the matter remains unresolved, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kolkata, West Bengal.

16. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy, constitute the entire agreement between you and Simply Kids.

17. Changes to These Terms

We reserve the right to update, amend, or modify these Terms of Service at any time.

Any changes will become effective immediately upon posting on the website.

Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

18. Grievance Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any complaints, concerns, or grievances, you may contact:

Keshni Gupta
CEO & Grievance Officer
Email: ceo@simplykids.in
Phone: +91-6297450751

Complaints will be acknowledged within 48 hours and resolved within 30 days.

If you remain unsatisfied, you may further escalate your complaint to the National Consumer Helpline at 1800-11-4000.