Shipping policy

At Simply Kids, we aim to deliver your orders safely, efficiently, and within the estimated timelines mentioned below. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered across India.

1. Order Processing

Once an order is placed, it is subject to verification, quality checks, and packing before dispatch.

Orders are generally processed within 1 to 2 business days from the date of order confirmation. Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.

During high-demand periods, sales events, festive seasons, or unforeseen operational disruptions, processing timelines may be longer than usual.

2. Estimated Delivery Timelines

After dispatch, delivery timelines may vary depending on the shipping address, courier availability, weather conditions, and local restrictions.

Estimated delivery timelines are generally as follows:

Metro cities such as Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, and Pune may receive deliveries within 2 to 3 business days.

Tier 2 and Tier 3 cities may receive deliveries within 3 to 5 business days.

Remote areas, rural regions, hilly locations, and North-East India may require 5 to 7 business days or longer.

These timelines are estimates only and should not be treated as guaranteed delivery commitments.

3. Shipping Charges and Cash on Delivery

All applicable shipping charges, convenience fees, or COD handling charges will be displayed clearly at checkout before payment is completed.

We currently offer free shipping on prepaid orders across India.

Cash on Delivery (COD) may be available on selected orders, locations, and order values. A nominal COD fee may apply and will be visible during checkout.

We reserve the right to disable COD for certain PIN codes, high-risk orders, repeat return cases, or large-value purchases.

4. Order Tracking

Once your order is dispatched, you will receive an email and SMS containing the shipment details and tracking link within 24 hours.

You may also track your order status by logging into your account on our website.

We may use third-party logistics partners such as Delhivery, Blue Dart, Xpressbees, Shiprocket, Ecom Express, or other courier providers depending on your location and service availability.

5. Address Changes and Delivery Attempts

If you need to update your shipping address, you must contact us within 12 hours of placing the order or before the order is dispatched, whichever is earlier.

Once the order has been dispatched, we may not be able to modify the address.

Our courier partners generally make up to three delivery attempts. If the customer is unavailable, refuses delivery, provides an incorrect address, or fails to respond to courier communication, the shipment may be returned to our warehouse.

6. Undelivered, Returned, and Refused Orders

If a prepaid order is returned to us because delivery could not be completed, we may process a refund to the original payment method after deducting applicable shipping, return handling, or COD charges, if any.

Refunds for returned prepaid orders are generally processed within 7 to 10 business days after the shipment is received back at our warehouse.

If a COD order is returned due to failed delivery attempts, refusal to accept the parcel, or incorrect address details, the order may be cancelled.

Repeated cases of refused deliveries, fake orders, or return abuse may result in restrictions on future COD orders or account suspension.

7. Lost, Damaged, or Delayed Shipments

If your order is lost in transit, we will coordinate with the courier partner to investigate the issue. Such investigations may take up to 7 business days or longer depending on the courier partner.

If your shipment is significantly delayed, we will make reasonable efforts to provide updates and revised delivery timelines.

If a product is delivered in a damaged, leaked, spilled, expired, defective, or incorrect condition, you must refer to our Return, Refund & Exchange Policy and submit the required proof, including an unboxing video.

8. Non-Serviceable Areas

We currently ship across most locations in India. However, some PIN codes may be temporarily or permanently non-serviceable due to courier limitations, government restrictions, weather conditions, or operational issues.

Customers can usually verify serviceability during checkout.

If we are unable to service your location after the order is placed, we will inform you and process a full refund for prepaid orders.

9. Force Majeure

Simply Kids shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control.

These may include natural disasters, floods, strikes, lockdowns, government restrictions, pandemic-related disruptions, transport failures, internet outages, weather events, or courier network disruptions.

In such situations, delivery timelines may be extended and we will make reasonable efforts to keep customers informed.

10. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you have an unresolved complaint regarding shipping, delivery, tracking, or courier-related issues, you may contact our Grievance Officer.

Keshni Gupta
CEO & Grievance Officer
Email: ceo@simplykids.in
Phone: +91-6297450751

Complaints will be acknowledged within 48 hours and resolved within 30 days.

If you remain unsatisfied, you may escalate your concern to the National Consumer Helpline at 1800-11-4000.